FAQs

Frequently Asked Questions (FAQ)

1. How can I contact you?
You can reach us anytime through our Contact Us page or by emailing us directly at [your email]. Our customer support team is available [hours/days] and will get back to you within 24–48 hours.

2. Where do you ship your products from?
We work with trusted suppliers from around the world. Most of our products are shipped from our international fulfillment centers in the U.S., Europe, and Asia, depending on availability and your location.

3. How long does shipping take?
Shipping times vary based on your location. On average:

• U.S. & Canada: 7–15 business days

Tracking numbers are always provided once your order ships.

4. Can I get a refund for my products?
Yes! We offer a 30-day money-back guarantee. If your item arrives damaged, defective, or you’re simply not satisfied, please contact us within 30 days of delivery, and we’ll process your refund or replacement.

5. Do you offer order tracking?
Absolutely. Once your order ships, you’ll receive a tracking link via email so you can monitor your package every step of the way.

6. What if I entered the wrong shipping address?
Please contact us as soon as possible. If your order hasn’t shipped yet, we can update the address. If it has already shipped, unfortunately we can’t change it, but we’ll do our best to help resolve the issue.

7. Do you accept returns?
Yes, returns are accepted within 30 days of receiving your product. Please note that items must be unused and in original packaging. Reach out to us before sending anything back so we can guide you through the process.